FAQ

TRBOA offers customers the option to return goods purchased on www.trboa.com and obtain a full refund or exchange for an item of the same value, within 28 days of delivery excluding return postage charges. In the event there is an issue with your purchase, TRBOA will submit a full refund, excluding return postage charges, after inspection of the returned items. Returned items with no issues may be offered a full return, Please note, customers may be charged an additional fee for re-delivery applicable to your location. Goods are returned at the customer’s expense.

We recommend that you obtain proof of postage and retain this until the refund/exchange has been processed. TRBOA is not responsible for Custom Charges/Import duty. If there is a charge to collect the returns TRBOA will refuse the parcel.

Once the returned item is received, a refund will be credited to the payment card on file or PayPal account within 2 weeks of processing. Please note that it may also take up to 14 days for your bank to credit your account. TRBOA is not liable and cannot take responsibility for any bank charges that may be incurred during the refund process.

All customers have the right to cancel  their  purchase within three days of completing the transaction (e.g. placing the order on the website). If the customer cancels their order during the 3-day period, they  will be refunded  for the cost of the product(s) and any  fees such as  shipping  paid by the customer to receive the product(s). Arrangements can be made with  the customer for cost of shipping goods back to TRBOA. Reimbursement  by TRBOA  will be made  to Customer within 30 days.

Check your shipment  invoice to find specific return instructions for the item you ordered. If you’re unable to locate the return instructions on the shipment invoice, email customerservice@TRBoA.com

Gift recipients can return merchandise received as gifts. Email customerservice@TRBoA.Com for specific instructions on how to make your return. Note: When returning a gift, the return amount must be credited back to the original tender of the purchaser.

Once we receive the item, we will  process your refund credit immediately. Depending on your bank’s processing time, it may take a few days to reflect on your account. Email: customerservice@trboa.com will email you when your return has been received and processed.

If you would like to exchange your shoes for a different size or style of shoe, please contact us within 10 days of receiving the item.

A restocking fee of $15 will be charged if any items are missing from the returned box; such as shoe horn, shoe bags, or polish kit.